Like any investment, proper care is essential to preserve the beauty and longevity of your furniture and homewares. Thoughtful placement and maintenance play a significant role in protecting your pieces for years to come.

Where possible, avoid placing furniture against external walls, where moisture can build up and compromise materials over time. Similarly, keep furnishings away from radiators, heaters, and open fires to minimise the risk of scorching, warping, or discolouration.

Take care around sharp objects like buckles, rings, or even pet claws, which can scratch or tear delicate surfaces. Use protective coverings where needed and be mindful when moving or using your items.

Direct sunlight can cause fading and discolouration over time, so position your furniture and rugs out of strong sun where possible. Rotate rugs and removable cushions regularly to promote even wear and keep your space looking fresh.

For day-to-day upkeep, vacuum upholstery and rugs weekly using low suction to gently remove dust and debris. Always steer clear of harsh or abrasive cleaners—opt for gentle cleaning products and refer to our product-specific care guides for best results.

With mindful care and attention, your furniture and homewares will continue to bring beauty and comfort to your home for many years to come.

Linen Covers

• Remove insert before washing covers – wash separately before use, wash with similar colours, warm hand wash or machine wash inside out on a gentle or delicate cycle using liquid detergent.
• Do not bleach, do not rub, soak or wring.
• Line dry in shade or tumble dry on low.
• Cool iron on reverse if required, do not dry clean.
• Pilling may occur on covers – this is not a fault, but a natural characteristic of woven fabric. Pills from fibre can be removed by using a pilling machine.

Feather Inserts

We include premium 100% feather inserts in all of our throw cushions, for the most plump and softest feeling cushions. Feather cushions, however, require regular maintenance to maintain their plump appearance. The easiest method to maintain feather cushions is to regularly “fluff and puff” the cushions and inserts. We recommend doing this every few days to a week (depending on use) to avoid the feathers compacting or they may lose their appearance and comfort level. Some feather loss is normal and expected.

General Care

• Rotate your rug every 3-6 months: 
  Keep things balanced. Rotating your rug helps prevent uneven wear and fading, so it always looks fresh underfoot.
• Use a rug pad: Not just for cushioning — a rug pad protects your floors, keeps the rug from slipping, and extends its lifespan.
• Schedule regularly professional cleaning: For high-traffic zones (or when it’s looking a little tired), aim for a professional clean every 6–12 months to maintain your rug.
• Avoid direct sunlight: 
  Our Australian sun can be harsh! Protect your rug from fading by rotating it regularly and avoiding strong, direct light where possible.
• Check the manufacturer’s care label: Every rug has its own personality. Always check the manufacturer’s instructions for specific fabric care.

Vacuuming

• Vacuum weekly: Use the lightest setting and skip the beater bar — strong suction can damage fibres over time.
• Follow the pile: Always vacuum in the direction of the pile to minimise shedding and keep the texture smooth.
• Don’t forget the bottom: Every so often, give the underside a once-over. Dirt loves to settle at the base, especially with thicker rugs.

Spills & Stains

• Act fast: Blot spills immediately with a paper towel or clean colourless cloth. Never rub — it pushes the stain deeper.
• Keep it gentle: Most rugs can handle mild soap with warm water but always check the care label first.
• Rinse it right: Remove any soap residue by rinsing and blotting thoroughly — leftover suds attract dirt like a magnet.

Storage

• Roll, don’t fold: Always roll your rug (pile facing inward) to avoid cracks, creases, and distortion.
• Wrap it right: Use breathable materials like acid-free brown paper or cotton fabric. Skip the plastic — it traps moisture and invites mildew.

Rug Care by Material

Wool & Wool Blend

Wool is extremely durable and rich in lanolin, a naturally occurring oil that lends softness and natural stain resistance. Our rugs are crafted from the finest wool and blended with premium yarns. Shedding is inherent to wool rugs and is not to be considered a fault.

• Rotate the rug every 3 months to avoid uneven fading and wear.
• Vacuum at least once a week, twice if in a high-traffic area. Use suction only, no bristles.
• Do not pull any loose threads; use scissors to trim protruding ends.
• Avoid direct sunlight to prevent UV damage or fading.
• Use rug protectors under heavy furniture to avoid flattening the pile.
• Remove spills immediately by blotting with a clean, undyed cloth; press firmly around the spill to absorb as much as possible. Lay rug flat to dry. If drying under the sun, lay the rug face down.
• Professional cleaning is recommended; send the rug to a professional service with experience
  cleaning fine rugs. Do not dry clean.
• Store the rug by rolling it top side in and wrapping it in cloth for protection. Never fold your rug for storage.
• To preserve the life of the rug and to prevent slipping, we recommend using a rug pad/underlay.

Viscose & Viscose Blend

Viscose rugs should be placed in areas where there is less potential for staining, excess moisture or excess wear.

• Rotate the rug every 3 months to avoid uneven fading and wear.
• Vacuum as needed in one direction (not back and forth) using suction only, no bristles.
• Do not pull any loose threads; use scissors to trim protruding ends.
• No spot cleaning; never use liquids on viscose rugs. Avoid rubbing stains, which causes them to settle more deeply.
• If cleaning is needed, send the rug to a professional service with experience cleaning viscose rugs.
• To preserve the life of the rug and to prevent slipping, we recommend using a rug pad/underlay.

Polypropelene Rugs

Polypropylene rugs are tough, stain-resistant, and perfect for high-traffic areas, making them a practical choice for busy homes. With the right care, they’ll stay looking fresh for years.

• Vacuum regularly using a low-suction setting to lift dirt and dust without pulling fibres.
• Spot clean gently with mild detergent and warm water — always blot, never rub.
• Deep clean as needed using a rug shampooer or professional service.
• Rotate every 3–6 months to prevent uneven wear and fading.
• Avoid prolonged sunlight to protect colours from fading.
  

To keep your lamp or pendant looking its best, dust it regularly using a soft, dry cloth or a microfiber duster to remove surface dirt and dust. Avoid using abrasive cleaners, as they may damage the finish or material. Refer to specific materials below.

For fabric or paper lampshades, use a lint roller or soft bristle brush to remove dust.

Please always unplug or turn off the power source before cleaning!

Ceramic items are delicate and can break easily, so treat them with care.

Many of our ceramic products are handcrafted, so no two pieces are identical. Small imperfections or slight variations from the website photos are part of the charm and uniqueness of each item.

Are Ceramic Vases Waterproof?

The waterproof quality of a ceramic vase depends on its glazing and firing process. Generally, glazed and high-temperature-fired ceramics are mostly waterproof. However, unglazed or low-fired ceramics may absorb water and leak. Most of our ceramic products are not considered watertight, unless stated in the product description.

General Care

• Water Usage: While ceramic vases and vessels can hold water, they’re often not designed for long-term water storage. Even if sealed inside, prolonged exposure to water (over four weeks) can make the vessel porous, leading to leaks and potential mold or slime build-up. To avoid watermarks on furniture, always place a saucer or coaster underneath. It's also best to let the vessel dry completely before refilling it with water.
• Scratching and Staining: Always handle ceramics gently when moving them, lifting rather than pushing or pulling to avoid scratching surfaces. Place them carefully on delicate surfaces.
• Jute Rope Accessories: Items with jute rope accessories should be displayed indoors to protect them from the harsh elements. Exposure to outdoor conditions will cause the rope to deteriorate over time.
• Uniquely Imperfect: Many of our ceramic products are handcrafted, so no two pieces are identical. Small imperfections or slight variations from the website photos are part of the charm and uniqueness of each item.
• Fading Colors: Ceramics exposed to direct sunlight for long periods may experience color fading. This is a natural effect of sunlight and is not a sign of poor quality. To maintain the vibrancy of your ceramic pieces, display them indoors where they will last longer.

Cleaning Tips

To keep your ceramics looking their best, here are some tips:

• Regular Dusting: Dust your ceramics regularly with a soft, dry cloth to prevent dirt buildup.
• Cleaning: For deeper cleaning, wash with mild detergent and warm water. Use a soft cloth or sponge to gently clean the surface. If using a cleaning liquid, make sure it's non-abrasive, such as dish soap.
• Drying: After cleaning, dry your ceramics thoroughly with a soft cloth to prevent water spots.
• For stubborn stains: mix equal parts water and white vinegar, soak a cloth in the solution, and gently rub the stained area. Rinse and dry well.

Stone—both natural and engineered—brings timeless elegance and distinct beauty to your space. Each piece tells its own story through unique veining, texture, and tone. To preserve that character, thoughtful care is essential.

General Stone Care

• Dust or wipe regularly with a soft, clean microfibre cloth to remove surface dirt.
• Avoid direct contact with heat, liquids, and oils — always use coasters, placemats, or trivets.
• Wipe spills immediately with a blotting motion, not rubbing, to prevent stains from setting.
• Use only pH-neutral or stone-specific cleaning products. Avoid harsh chemicals, vinegar, bleach, or abrasive cleaners, which can damage the finish and permanently etch the surface.
• Never place sharp, abrasive, or heavy items directly on the surface — use protective pads underneath.
• Not suitable for outdoor use unless specifically stated.
• For regularly cleaning, use a clean, damp cloth with lukewarm water to wipe down surfaces and remove marks. For tougher stains, use a very mild detergent sparingly—no more than once every few months.

How to Handle Spills

Stone is porous and can absorb spills quickly:

• Blot coloured liquids immediately to avoid stains.
• For oily spills, blot, then apply a fine layer of cornstarch or talcum powder to draw out the residue.

Preventative Care

• Use coasters under glasses and place mats under tableware and decor.
• Dry surfaces thoroughly to avoid moisture absorption.
• For high-use surfaces, a quality stone sealer can add protection. Reapply annually or as needed.
• To test if resealing is needed, sprinkle water—if it doesn’t bead, it’s time to reseal.

Care by Stone Type

Marble

A naturally porous and delicate stone that demands gentle care.

• Always protect from heat, spills, and acids such as citrus, vinegar, tomato, and wine.
• Wipe dry after use; damp clean weekly for maintenance.
• Avoid dragging objects across its surface—scratches and chips can occur easily.

Alabaster

Alabaster is a beautiful, fragile, and water-soluble stone, requiring specialised care to avoid permanent damage.

• DO NOT use water or water-based solutions — this can stain or damage the surface.
• Dust regularly with a clean, soft brush — artist or makeup brushes work well.
• Spot-clean only with white or mineral spirit using a cotton swab. Dab gently; never rub.
• Avoid handling with bare hands — use gloves to prevent oils and moisture from transferring.
• Alabaster is very soft and scratches easily — avoid abrasive materials or cleaners.
• Not suitable for outdoor use.

Travertine

Travertine is porous nature with natural pitting, it requires consistent yet gentle care.

• Dust regularly with a clean, soft microfibre cloth.
• Wipe gently with a damp cloth and mild dishwashing liquid, then dry immediately.
• Avoid acidic cleaners and treat stains promptly using stone-safe cleaners.
• Protect from hot surfaces and candles — always use a coaster or placemat.
• Do not use abrasive scrubbers or pads which may scratch the surface.
• Travertine’s pits may collect debris over time — clean gently with a soft brush as needed.

Engineered Stones

More durable than natural marble, but still benefits from the same gentle approach.

• Clean and care for engineered stone as you would marble.
• Wipe spills promptly and avoid abrasive or acidic cleaners to maintain its finish.

By following these care instructions, you’ll preserve the natural beauty and long-lasting appeal of your stone and marble pieces for years to come.

Resin and acrylic are stunning, versatile materials, but they require a little extra care to keep them looking their best. Since these synthetic surfaces can scratch or mark easily, avoid placing sharp objects directly on them.

• Keep resin and acrylic furniture & decor away from heat sources like radiators, heaters, or direct sunlight to prevent warping or damage.
• Do not clean with harsh chemicals or solvents, as these can cause permanent damage.
• To clean these materials, gently wipe the surface using a clean, soft cloth dampened with lukewarm water and a small amount of mild detergent, if needed. After cleaning, rinse away any detergent residue with a fresh cloth dampened in clean water. Finish by carefully blotting the surface dry with a soft, dry cloth to maintain its pristine appearance.

Glass and/or mirrored surfaces require low maintenance. A weekly wipe with a slightly damp lint-free microfiber cloth is sufficient for general cleaning or dusting.

• Glue and pencil marks can be removed by applying some Eucalyptus oil with a soft cloth.
• Objects placed on glass or mirrored glass should always have a felt protector applied to the underside of the item so as not to scratch the surface.
• Ensure any items placed on the glass are the correct weight for the glass thickness.

Brass, Nickel, Copper, Chrome, Stainless Steel and Powder-coated Finishes require some ongoing maintenance to ensure your finish stays beautiful for years to come. Metal finishes are susceptible to scratches, dents, discolouration and rust if not cared for correctly.

The maintenance and preservation of these metals relies on a few basics:

• Don’t use abrasive cleaners, cloths or scourers that can scratch and dull metal surfaces.
• All plated finishes may suffer damage because of accidental or malicious scratching by hard objects such as rings.
• Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Due to the finish, scratches may show up more easily.
• Do not use bleach or detergents.
• Apply metal specific cleaner with a clean, soft, lint-free cloth, turning the cloth frequently to avoid reusing the soiled portion.
• Rub metal with straight back-and-forth motions, rather than in circles, to help maintain a uniform appearance.
• Avoid contact with sharp or hard objects as this will cause scratching.
• Always use coasters when placing glasses, bottles, or cups on the surface.
• Any liquid spills should be wiped clean immediately using a clean dry cloth. 
• Keep metal dry to prevent tarnishing which can dull or destroy the surface.
• Avoid direct skin contact with metal as it may mark the surface and wipe any fingerprints with the correct polishing cloth.

SPECIAL NOTES FOR: Brass, Copper & Powder-coated Finishes

• Our Brass and Copper finishes do not come with a lacquer finish. 
• This finish can only be cleaned with a soft cloth – do not use any cleaners or liquids. 
• Avoid direct skin contact with Brass & Copper as it may mark the surface and cause it to tarnish.
• For powder-coated finishes, rusting can occur if the finish is marked or scratched. 

As natural materials, both bone & shell carry unique characteristics, including variations in tone and texture, making every piece one of a kind. Slight imperfections and natural flaws are part of its charm, reflecting the authentic craftsmanship. Rest assured, all our bone/shell furniture is sourced ethically and sustainably.

Do's & Don'ts

• Dust Regularly: Remove surface dust weekly using a clean, slightly damp, soft cloth.
• Dry Thoroughly: Follow up with a dry cloth to ensure no moisture remains.
• Protect from Heat: Use cork-backed coasters, trivets, or placemats for hot items.
• Guard Against Moisture: Always use coasters or placemats for cold or wet surfaces.
• Clean Spills Immediately: Blot spills gently with a soft, dry cloth.
• Use Felt Pads: Place felt-backed items like lamps or ornaments to prevent scratches.
• Maintain Temperature: Keep away from direct sunlight and keep the environment moderate to avoid stress on the material.
• Avoid Wet Items: Do not place anything moist or wet directly on the surface.
• Keep Away from Heat: Avoid placing hot items directly on bone inlay & shell furniture.
• No Direct Sunlight: UV exposure can fade and damage the finish.
• Skip Harsh Cleaners: Avoid abrasive or chemical-based products, including alcohol, that may bleach or damage the surface.
• Temperature Extremes: Keep furniture away from heating or cooling sources to prevent material expansion or contraction.
• Don’t Soak: Never submerge bone or resin elements in water, as adhesives may loosen.

Important Notes

• Wax Protection: Apply a small amount of colorless beeswax in a circular motion to protect the porous surface and prevent resin from drying out. Wax can also help minimize surface scratches.
• Natural Aging: Over time, bone and shell may yellow or change color due to light exposure. This natural aging process adds to its character and is not considered a defect.
• Handle with Care: Bone inlay & shell furniture is delicate and can be prone to scratches or chips, so extra care is essential during handling.

When you invest in hand-crafted natural or painted timber furniture, it's essential to take proper care to preserve its beauty. Solid timber and timber veneer finishes are durable, but they still require attention to maintain their condition over time. With a few simple care steps, your timber furniture will stay in perfect shape for years to come.

Do's & Don'ts

• Dust Weekly: Wipe down with a clean, slightly damp, soft cloth to remove surface dust.
• Dry Gently: After wiping, gently dry the surface with a soft cloth in the direction of the grain (avoid circular motions).
• Protect from Heat: Always use cork-backed coasters, trivets, or placemats for hot items.
• Protect from Moisture: Use coasters or placemats for cold or wet items to avoid moisture damage.
• Clean Spills Immediately: Blot spills gently with a soft damp cloth (never rub).
• Use Felt Pads: Place felt-backed items, like lamps or ornaments, to prevent scratches.
• Move Accessories Occasionally: Rearrange items on the surface to prevent marking from prolonged contact.
• Avoid Moisture: Do not place wet or moist items directly on timber, as it may cause discoloration.
• No Hot Items: Never place hot items directly on timber, as this can leave marks.
• Avoid Sunlight & Humidity: Do not expose timber to direct sunlight or extreme humidity, as it can cause fading and damage.
• Be Cautious with Glass: Do not cover timber with glass directly, as it may cause sweating, leading to stains or peeling. If using glass, always use felt pads.
• No Silicone-Based Products: Avoid household cleaners with silicones, as they can damage the finish. Test any new product on a hidden area first.
• Protect from Alcohol: Keep alcohol-based liquids (like nail polish) away from timber, as they can leave permanent stains.
• Avoid Heavy Impact: Do not hit painted furniture with vacuums or heavy objects to prevent chipping the finish.

Important Notes

• Natural Variations: Timber is a natural material, so variations in grain and color are normal. Over time, timber will naturally change color based on its exposure to light—this is known as “mellowing” and is not a defect.
• Natural Movement: Timber reacts to changes in temperature and humidity, which can cause it to expand and contract. Small cracks, particularly along joints, are natural and do not affect the furniture’s quality.
• Sunlight Exposure: Continuous direct sunlight can cause hairline cracks and color changes, either fading or darkening the wood.

Many of our products feature solid timber, and where appropriate, timber veneer—a decorative material made from thin slices of natural wood bonded to a wooden board. Timber veneer is a highly efficient and valuable use of wood, favored by builders and designers for decades.

General Care

• Vacuum regularly to remove dust and dirt by using an upholstery brush attachment.
• Take particular care when spraying household chemicals and products near upholstery. Applying non-commercial scented fabric fresheners, neutralizers and fabric protectors is never recommended.
• Applying market fabric protection, such as Scotch Guard, on your upholstery will offer a higher level of protection against stains, however, please note that doing so may void any warranty. Ensure that the third party used for sealing your fabric offers their own warranty on their fabric protection services.
• Professional cleaning is recommended every six to twelve months at a minimum. If your furniture is used every day, we recommend professional cleaning every 6 months.
• Always carefully lift furniture with two people when moving items around the home – never drag.
• Do not sit directly on arms of your upholstered items. Sitting on the armrest of a sofa, for example, will deform the foam on the couches and by doing so will void the statutory warranty.
• Keep your upholstered items away from heat sources.
• Keep pets and sharp objects away from your fabric.
• Use floor protectors on the bottom of furniture to minimise damage to floor coverings.
• Rotate seat and back cushions often to minimise wear on frequently used seats and prevent concentrated fading. Cushioning and fillings will show signs of wear and tear with normal use. This is not covered by warranty. Cushions may crease, foam and fillings will soften and form to the shape of the user over time.

Upholstery Fabric

• Pilling may occur on some fabrics. This is not considered a defect or fault, but a natural characteristic of woven fabric. It does not affect the durability or functionality of the fabric. Pills from fibre can be removed by using a pilling machine.
• To prevent bleeding of ink onto fabric, do not leave newspapers or other printed material lying on the upholstery. Light colour fabrics will be more susceptible to ink transfer from clothing items such as dark denim.
• No fabric, even those tested to industry requirements, is 100 percent colour-fast and it is impossible to prevent fading if the right precautions are not taken. Winter sun sitting low in the sky can have the largest impact, particularly when curtains are pulled back. However, any room with a lot of daylight can cause susceptible fabrics to fade. Keep fabric away from direct sunlight as this will prevent UV damage to your fabric and use curtains or blinds to protect your furniture.
• Attend to stains and spills as quickly as possible after the incident. Mop up any spilled liquid and scrape away any dirt, then clean as recommended for the type of stain and fabric. Be careful about over saturating fabrics, especially with water or detergent, as this can create watermarking or other stains. There’s also a big difference in the approach for oil and non oil-based stains.
• Some fabrics may naturally ‘creep’ or ‘slide’ over time and with use. Flipping your cushions will generally minimise this, however, sometimes it is necessary to unzip the cushion and pull or rub the fabric back into place.
• Linen fabrics are susceptible to wrinkling/creasing and will “relax” over time, which may cause puddling on seat cushions.
• Furniture cushion covers and slipcovers are not suitable for dryers.

Upholstery Cushions

All upholstery cushion inserts require regular and ongoing maintenance. The easiest method is to regularly ‘fluff and puff’ and, if possible, flip them. Swap cushions from one side of the sofa/chair to the other, or simply flip them in place where possible. Some fabrics may naturally ‘creep’ or ‘slide’ over time and with use. Flipping will minimise this, however, sometimes it is necessary to unzip the cushion and pull or rub the fabric back into place.

Full Feather Inserts

Feather-filled cushions, especially when used as base cushions, require weekly ‘fluffing and puffing’ and flipping.

If this is not done, they may lose their appearance and comfort level temporarily or sometimes permanently. These cushions may lose some feathers over time. This should be minimal and is referred to as leaching. Note that feather inserts can lose up to 10% of their feather fill over the period of use, this is a natural and unavoidable occurrence. It may be necessary, after many years of use and enjoyment, that the inserts are professionally re-filled.

Feather Wrap Inserts

Feather-filled ‘wraps’ or ‘feather layers’ have inserts filled with feather, or feather/fibre, wrapped around a polyurethane core. These cushions are lower maintenance but still require regular “fluffing” of the feather wrap. Note that feather wraps can lose up to 10% of their feather fill over the period of use, this is a natural and unavoidable occurrence. It may be necessary, after many years of use and enjoyment, that the inserts are professionally re-filled.

Fibre Filled Inserts

Fibre-filled cushions/seats require minimal maintenance.

Foam (Polyurethane) Inserts

Regular flipping and movement of polyurethane cushions is essential. Polyurethane inserts may soften by ten to fifteen percent over the life of the insert.