Shipping policy

At Mirra Interiors, we strive to make your shopping and delivery experience as smooth and enjoyable as possible. We're dedicated to delivering your orders promptly and in beautiful condition. To help you better understand our process, please take a moment to review our shipping policy, including details on delivery times, costs, and any relevant conditions.

Purpose

The purpose of this Shipping Policy is to establish clear guidelines and procedures for the shipping and delivery of products by Mirra Interiors and our partners. This policy aims to ensure transparency, efficiency, and customer satisfaction throughout the shipping experience.

Shipping Methods

We partner with a number of trusted third-party delivery providers to offer nationwide coverage as best as possible. Your order will be delivered to the delivery address you provide to us at checkout.

We use different shipping methods tailored to suit the unique needs of our products and customers. These include:

Standard Shipping:

  • Most homewares and smaller items are shipped via reliable courier services.
  • Furniture, large, or oversized items are carefully handled by professional furniture removalists or specialised freight carriers 

Free Local Delivery:  

  • Local delivery is available on selected homewares for addresses within 15km of our Caboolture office. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Please note this service may take place afterhours or on weekends and is not able to be tracked.

The most suitable shipping method for your order will be confirmed during the checkout process, based on the size, weight, and destination of the items.

Please note: We are unable to deliver to PO Boxes or Parcel Lockers. This is due to the size of most of our products and the limitations of our delivery partners in accessing these locations.

At Mirra Interiors, we aim to ensure your delivery is as smooth and convenient as possible, with methods designed to protect your items every step of the way.

Shipping and Handling

At Mirra Interiors, we are committed to making delivery as affordable and seamless as possible. To achieve this, we significantly subsidise the cost of delivery to ensure you receive the best possible price for shipping directly to your door, no matter where you are in Australia. We are committed to processing and delivering your orders as quickly as possible and you will be notified via email when your order has been dispatched. 

Homewares

Shipping Times:

  • Our homewares items are typically dispatched withing 24-48 from Monday-Friday.
  • Delivery typically takes 2–10 business days, with extended timeframes of 2–3 weeks for locations in WA, NT, and TAS, and tracking details will be supplied.

Shipping Costs:

  • Enjoy complimentary standard shipping on eligible homewares orders of $200 and over (exclusions apply).
  • For homewares orders under $200, a flat-rate standard shipping fee of $17 per order applies (exclusions apply).
  • Delivery costs for selected heavy, oversized, and fragile homewares items will be charged at a higher rate. As these items require special handling they are excluded from our complimentary and flat-rate shipping offers. 
  • The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and enter your delivery postcode for a quote. 

Rugs

Shipping Times:

  • Our rugs are typically dispatched with 2-3 business days.
  • Delivery typically takes 2–10 business days, after dispatch with extended timeframes of 2–3 weeks to regional areas.

Shipping Costs:

  • Shipping starts from $35 and are calculated at checkout based on your location, the size/weight of the rug.

Furniture, Lighting, Art & Mirrors 

Shipping Times:

  • Our large and bulky items are typically dispatched with 3-5 business days.
  • Delivery generally takes 7–21 business days, with extended timeframes to regional areas, via one of our third-party freight partners and tracking details will be supplied where applicable.

Shipping Costs:

  • Shipping costs for these items are calculated at checkout based on your location, the size, and the weight of the item.

Furniture and other large items are sometimes transported via specialized furniture removalists. This process may require longer delivery times due to scheduling logistics and the nature of handling larger items. Unfortunately, we are unable to guarantee specific delivery dates or times for these items.

While we do our best to meet delivery timelines, the estimated dispatch time frame may exceed our usual stated delivery window due to unforeseen circumstances beyond our control. Please note that cancellations cannot be accepted for courier delivery delays.

    Shipping Locations

    At Mirra Interiors, we strive to deliver to as many locations across Australia as possible. However, certain limitations apply:

    Homewares and Small Items

    • We deliver to most residential and business addresses within Australia. 
    • Unfortunately, we are unable to deliver homewares items to TAS at this time.

    Furniture, Lighting, Art, Rugs & Mirrors

    • Metro Areas: Delivery is available to most major cities, excluding NT and TAS.
    • Regional Areas: Shipping is available to select regional locations, including within NT, but may require a custom shipping quote prior to purchase. Please contact us if you are unsure, or if the checkout does not provide a shipping estimate to these locations.
    • Tasmania: Unfortunately, we are unable to deliver furniture or large/bulky items to TAS at this time.

    International Shipping

    We do not currently offer international shipping for any of our products.

    We reserve the right to refuse delivery to locations where items are considered at high risk of loss or damage, or where access is limited or impractical for standard courier or delivery services.

    In some instances, we may only be able to deliver selected products to metropolitan areas. If applicable, this information will be noted on the product listing on our website, or during checkout.

    Tracking Your Order

    Once your order is dispatched, tracking details will be sent to the email or phone number provided at checkout.

    If you do not receive tracking information, check your spam/junk folder or contact us for assistance. 

    Order tracking is not available on our Local Delivery option, if available to you. 

    Out of Stock Items

    Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item we are not able to supply.

    If an item is unexpectedly out of stock:

    • We will contact you with an updated availability timeline or provide a full refund.
    • If you choose not to wait, you can request a full refund or exchange.

    Receiving Your Delivery

    We strive to ensure a smooth and hassle-free delivery experience. Below is everything you need to know about how your order will be delivered, including our Standard Delivery process, Authority to Leave (ATL) policy, and guidelines for receiving your items.

    Standard Delivery

    Standard Delivery is a fast and cost-effective shipping method used for most items. 

    Deliveries are made to the ground floor front door of your address. For multi-story buildings, couriers will not deliver beyond the ground floor entrance. Standard deliveries occur Monday to Friday between 8:00 AM and 6:00 PM. During peak periods, deliveries may extend outside these hours.

    You'll receive updates via email or SMS, keeping you informed from dispatch to delivery.

    Unfortunately, we cannot offer specific delivery dates or times.

    Authority to Leave (ATL)

    For your convenience, most homewares and small items are automatically marked as Authority to Leave where eligible. This means the courier will leave your parcel in a safe location at your delivery address if no one is available to receive it.

    • Safe Drop Locations: If a suitable safe location is not available, the delivery may be redirected to the nearest post office or collection point.
    • Responsibility: Once an ATL delivery has been left, Mirra Interiors is not responsible for any loss or damage to the items.
    • Exclusions: Some items are not eligible for ATL due to the size or value of the product.

    Specialised Delivery

    For large, heavy, or fragile items - such as Furniture, Standard Delivery is offered through trusted furniture removalists or specialised couriers and freight companies. This service ensures your items are handled with the utmost care during transit. 

    Deliveries are made to the ground floor front door of your address. For multi-story buildings, carriers are unable to deliver beyond the ground floor entrance. Please ensure someone is present to accept the delivery. If the delivery is rejected or the site is unattended, futile delivery charges and a re-delivery fee will apply.

    All deliveries are conducted during business hours according to the freight company's schedule, as they are independent third-party providers and not Mirra Interiors drivers. We will do everything possible to request that the logistic company contacts you in advance, but unfortunately, we cannot be held responsible if they do not facilitate such a contact.

    This service is designed to ensure your larger or more delicate items arrive safely and securely, with minimal inconvenience to you.

    Important Note

    To ensure a seamless delivery experience, please review the following:

    • Checking Your Order: Upon receiving your delivery, inspect the items for any visible damage. If you notice any issues, please immediately take photos of the packaging and contact us to resolve them.
    • Multiple Deliveries: Orders containing multiple items may be shipped separately from different warehouses to ensure faster delivery. In such cases, you may receive your order in multiple shipments across different days. 

    Do I need to be Home for the Delivery?

    For orders not marked as ATL please ensure someone is available at your delivery address to receive your delivery.

    If there is nobody home to receive the goods when they are delivered, the logistics company will leave a missed delivery card or send you an email advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery. In some cases, your order may be taken to an approved collection point for pick-up. 

    Futile Delivery (Failure to Deliver)

    If our delivery partner is unable to complete your delivery due to the recipient being unavailable and no authority to leave was provided, futile delivery charges and/or redelivery fee may apply. In such cases, Mirra Interiors reserves the right to charge for any additional costs incurred, including redelivery and/or storage fees. Alternatively, we may cancel the sale contract and issue a refund for the net amount (the total paid minus any incurred costs such as shipping and storage).

    Please ensure the shipping address provided at the time of purchase is accurate. Any additional charges resulting from incorrect or incomplete address details will be the responsibility of the customer.

    Order Cancellations

    We reserve the right to cancel an order (or part of it) in rare circumstances where delivery is not possible due to undeliverable postcodes or exceptionally high freight charges. You will contacted and provided with a full refund.

    This policy is subject to change without notice.