SHIPPING
How much does delivery cost?
Shipping costs vary based on your location and the size/weight of the item. The exact shipping fee will be calculated at checkout.
We currently offer flat rate shipping on eligible Homewares Orders under $200, and free Shipping on eligible Homewares Orders over $200. Some exclusions apply.
Please review our full shipping policy here.
Do you ship internationally?
We currently only offer delivery to most locations within Australia. For international shipping inquiries, please contact us to discuss.
How long will my order take to arrive?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location:
- Metro areas: 2-7 business days
- Regional areas: 5-14 business days
Orders containing multiple items may be shipped separately from different warehouses to ensure faster delivery. In such cases, you may receive your order in multiple shipments across different days.
Please note Furniture orders may take longer, depending on location.
How can I track my order?
Once your order has been dispatched, you will receive an email or SMS with a tracking number and instructions on how to track your package.
Do you ship to PO boxes or Parcel Lockers?
We are unable to deliver to PO boxes or Australia Post Parcel Lockers.
Please provide a full residential or business address to receive your order.
PAYMENTS
What payment methods do you accept?
We accept credit card payments via secure Shopify Payments (powered by Stripe), including Visa, Mastercard.
You may also choose to pay with PayPal, or Afterpay.
Payments will be charged in AUD.
Is my payment information secure?
Absolutely! Our site and Shopify uses SSL encryption to protect your payment details, ensuring a safe shopping experience.
Can I use multiple payment methods for one order?
Unfortunately, we cannot split payments between multiple payment methods.
How does Afterpay work?
Afterpay allows you to shop now and pay later in four equal fortnightly installments. For more details, visit Afterpay’s terms and conditions.
RETURNS
What is your return policy?
Eligible Homewares
Please choose carefully as we are unable to provide refunds for change of mind.
We are happy to offer a store credit on eligible homewares orders returned within 14 days, provided the item is in its original condition and packaging.
Furniture, Art, Rugs, Mirrors, Lighting
Please choose carefully as we are unable to provide refunds OR exchanges on these items, if you change your mind.
Please review our full Returns Policy for more details.
Are there items that cannot be returned?
Yes, the following items are non-returnable or refundable for change or mind or incorrect selection:
- Furniture, mirrors, lamps, rugs and artwork
- Clearance or sample items
- Large or oversized homewares due to their weight and fragility.
- Digital Download Products
- Design Services
The returns policy will be clearly stated on the individual product pages.
Do you cover return shipping costs?
Customers are responsible for return shipping costs, unless the item is delivered damaged or faulty.
What should I do if I receive a damaged or wrong item?
If your item is damaged on arrival or you receive an incorrect item, please contact us within 48 hours so we can resolve the issue promptly.
Please ensure you take images of the damages including the packaging for processing your claim.
ADDITIONAL INFORMATION
Is your furniture safe for homes with children?
We take safety seriously.
Heavy or tall items like furniture and mirrors should always be securely anchored to the wall to prevent tip-overs.
All relevant products include anchor kits and comply with the ACCC’s Toppling Furniture Mandatory Information Standard (effective 4 May 2025).
Learn more at productsafety.gov.au.
How do I care for my new items?
The best care instructions are to take care!
Each product page includes some basic care instructions specific to that item. Alternatively, you can view our care guide here.
Are the colours in the images accurate?
We strive to display product colors as accurately as possible. However, variations in monitor settings and lighting conditions during photo shoots may result in slight differences.
Do you have a physical store?
Mirra Interiors is an online-only store. This allows us to provide a curated collection and convenient shopping experience, delivered direct to your door.
Do you have a Trade Program?
We currently don't offer a dedicated trade program, however we may offer a discount for large trade orders. Please contact us to enquire.
Do you offer giftcards?
Yes, we offer digital gift cards in various denominations. They are valid for 12 months from the date of purchase. You can find them here.
Do your products come with a warranty?
Yes — our furniture, lighting, artwork and mirrors are backed by a supplier warranty in accordance with Australian Consumer Law. If an item arrives faulty or develops an issue under normal use, we’ll work with the supplier to resolve it promptly.
Please note: Warranties do not cover change of mind, misuse, or general wear and tear. If you believe your item is faulty, get in touch with us, along with photos and your order number, and we’ll be happy to help.
Still Have Questions? We're Here to Help.
Couldn’t find what you were looking for?Our friendly team is here to help —or simply to say hello.
Reach out anytime — we’d love to hear from you.